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Helplines & Support Groups in Tuscany

English-speaking support groups and meetings for AA (Alcoholics Anonymous) following the 12 Steps programme, drug aid, cancer support meetings, AIDS and more. See this page for contact information.

Helpline Telephone

Pan-European Emergency

Tel: 112

Alcoholics Helpline

Tel: 800 542 525

Drug Addict Helpline (Monday to Friday 10:00-16:00)

Tel: 800 588 54

Women's Helpline

Tel: 800 001 122

Child Helpline (children up to the age of 14)

Tel: 19696

Adult & Adolescent Helpline (children over the age of 14)

Tel: 199 151 515

Poison Control Centre

Tel: 055 427 7238

AIDS Helpline

Tel: 167 861 061

The Pan-European emergency number SOS 112 works in any EU country from any telephone, and it's also the number to call for any emergency services when using a cellular/mobile telephone.

Below is information on helplines and support groups in Tuscany for the following (note that most are Italian speaking only):

Alcoholics Anonymous

There are several English-language Alcoholics Anonymous meetings that are held in Tuscany. Note that not all of these are open.

  • For a list of meetings in Tuscany from the AA Europe website: Click here

The Italian Alcoholics Anonymous Organisation (Alcolisti Anonimi Italiana) organises meetings throughout Italy. Please note that these are not in English.

  • Area Toscana
    At
    : Piazza San Salvi 4, 50135 Florence (FI)
    Tel: 055 671 296
  • For a list and timetable of AA meetings in Tuscany: Click here (select Contact Local, the Lombardy region on the map and download Elenco Sedi Regione Toscana)

Other groups for alcohol-related issues

ARCAT (Associazione Regionale dei Club degli Alcolisti in Trattamento della Toscana) is an Italian association for alcohol dependants with several meeting groups throughout Tuscany.

  • ARCAT Toscana
    Pres Giuliana Giuliani
    At
    : c/o Via Sotto l'Organo N° 86, Capezzana 59100 Prato
    Tel: 057 481 0498
    Website (in Italian)
  • For more groups and timetables for meetings in the Tuscany region: Click here (in Italian)

Al-Anon: assistance for family of alcoholics

In Al-Anon, members share their experiences and provide support for family, partners and those affected by a or in a relationship with an alcoholic (whether the alcoholic is still drinking or not). 

  • English Al-Anon Meeting (all welcome)
    Tools @ St. James, Florence
    At: St. James Church, Via B. Rucellai 9, Florence
    On: Thursdays, 19:30-20:30
    e-mail
    Website
HIV / AIDS

Anlaids, a national association founded to support HIV-positive people and their families, has a regional branch in Tuscany:

  • Sezione Toscana
    At
    : Via Valtriano di Fauglia 40, 56043 Fauglia (PI)
    Tel: 050 644 145
    Website (in Italian)

The Instituto Superiore di Sanita's Centro Nazionale AIDS (National AIDS Centre) operates a free AIDS helpline with support in English.

  • Centro Nazionale AIDS
    Tel
    : 800 861 061
    Website
Smoking Addiction

Fumo.it is a website with resources and information for smokers who want to stop smoking.

  • Information and Advice
    Tel
    : 800 571 661 (Numero Verde)
  • To search for anti-smoking centres (Centri Antifumo) in Tuscany and Italy: Click here (in Italian)
  • SOS smoking 
    Tel
    : 800 998 877
Drug Abuse

Narcotics Anonymous (Narcotici Anonimi) is a support group for people with drug problems. All that is required to join is a desire to stop taking drugs. There are meetings in Florence on Wednesdays, Fridays and Sundays.

Cancer Support
  • SOS tumours 
    Tel
    : 800 422 412

Lega Italiana per la Lotta contro i Tumori (LILT) is an Italian association providing help and medical care to people affected by cancer.

  • For a list of oncologists in the provinces of Tuscany: Click here (in Italian)
  • For a list of hospitals with oncology sections: Click here (in Italian)

Europa Donna is a European organisation for women with breast cancer. It campaigns for better screening and provides support for women with the disease.

  • Europa Donna Italy
    At: V.le A.Volta, 173, 50131 Florence (FI)
    Tel: 055 576 939
    Website (in Italian)

Europa Uomo is an organisation that raises awareness and campaigns for the rights of men with prostate cancer.

  • Europa Uomo Italy
    Tel
    : 800 869 960 (Numero Verde)
    Website
    (in Italian)
Homelessness

Caritas is a support and charity group for homeless people and people in difficulty.

There are several Caritas centres in Tuscany.

  • Caritas Toscana
    At
    : Via de Pucci 2, 50122 Florence (FI)
    Tel: 055 267 70 / 055 238 2634
    Fax: 055 267 70249 / 055 230 2076
    e-mail
    Website
  • For a full list of Caritas centres in Tuscany: Click here
Gay & Lesbian

Arcigay is an Italian gay rights organisation and is open to everybody, both homosexuals and heterosexuals. It promotes the welfare of homosexuals and also campaigns to raise awareness of AIDS and HIV.

Arcigay in Tuscany:

  • Arcigay Florence
    At
    : Via Del Lavoro 19, 50041 Calenzano (FI)
    Tel: 055 882 6359
    Fax: 055 882 6359
    e-mail
    Website
  • Arcigay Grosseto
    At
    : Via Parini 7/e, 58100 Grosseto (GR)
    Tel: 347 078 8972
    e-mail
    Website
  • Arcigay Livorno
    At
    : Piazza della Libertą 14, 57023 Cecina (LI)
    Tel: 348 493 5240
    e-mail
    Website
  • Arcigay Pisa
    At
    : Via S. Lorenzo 38, 56127 Pisa (PI)
    Tel: 050 555 618
    Fax: 050 831 0605
    e-mail
    Website
Samaritans

The Samaritans Onlus have a toll-free, Crisis Intervention Hotline open 13:00-22:00 daily.

  • Tel: 800 860 022
    Website (in Italian)
Disabled People

Support and information line dedicated to disabled people:

Family Planning & Sexual Health

There are numerous family planning clinics (Consultorio Familiare) in Tuscany. For information on the clinics, it is necessary to contact the local USL.

Public Clinics (Consultorio Familiare) in Tuscany

Florence

At: 21/A Via Villani, 50124 Firenze (FI)

Tel: 055 229 8922

Arezzo

At: Viale Cittadini 33, 52100 Arezzo (AZ)

Tel: 0575 255 829

Grosseto

At: Via A. De Prestis 2, 58100 Grosseto (GR)

Tel: 0564 416 460

Livorno

At: Via Carducci 206 Portoferraio (LI)
At: Via Prato Bernardo 29, 57121 Livorno (LI)

Tel: 0565 917 860
Tel: 0586 42 99 96

Massa-Carrara

At: Piazza Nardi 19, 54016 Licciana Nardi (MS)
Consultorio Familiare Di Arpi
At: Via del Municipio 4, 54026 Arpiola (MS)

Tel: 0187 47 42 20
Tel: 0187 439 644

Pisa

At: Piazza Toniolo 4, 56125 Pisa (PI)

Tel: 050 291 68

Pistoia

At: Piazza San Bartolomeo 5, 51100 Pistoia (PT)

Tel: 0573 502 41

Prato

At: Via Fiorentina 64, 59100 Prato (PO)

Tel: 0574 435 701

Siena

At: Banchi di Sotto 81, 53100 Siena (SI)

Tel: 0577 222 271

 
Mental Health
  • The Institute for Research and Prevention of Depression and Anxiety (Istituto per la ricerca e la prevenzione della depressione e dell'ansia, IDEA)
    At: Via Statuto 4, 20121 Milan (MI)
    Tel: 02 654 126
  • Pronto Alzheimer
    Tel
    : 02 809 767
    e-mail
    Website
Women's Support Groups

The Telefono Azzurro - Rosa offers moral support and advice for women who find themselves in difficult domestic situations. This service is free and available throughout Italy.

  • Tel: 800 001 122

For women suffering from domestic violence, there are shelters (centri antiviolenza) in the Tuscany region.

Florence

Associazione Artemisia
At
: Via del Mezzetta 1, 50133 Firenze (FI)

Tel: 055 602 311
e-mail
Website

Arezzo

Associazione Pronto Donna
At
: Piazza S. Maria in Gradi 4, 52100 Arezzo (AR)

Tel: 0575 355 053
e-mail

Pisa

Associazione Casa Della Donna
At
: Via Galli Tassi 8, 56100 Pisa (PI)

Tel: 050 550 627
e-mail
Website

Prato

Centro Antiviolenza Donne 'La Nara'
At
: Via Verdi 19, 59100 Prato (PO)

Tel: 0574 344 72
e-mail
Website

Children's Support Groups

Telefono Azzuro has helplines for children and adolescents in distress.

  • Child Helpline 
    Tel
    : 196 96
  • Adolescent Helpline 
    Tel
    : 199 151 515

SOS Missing Children is a helpline providing support and information for parents of missing children. The helpline operates in ten countries in Europe and is available 24/7.

Newcomers' Groups
Further Information

Website InsiemeSenza.org provides timetables and addresses for meetings and welcome centres in Tuscany, with regard to the following (the meetings are held in Italian):

  • Narcotics Anonymous
  • Alcoholics Anonymous
  • anti-drug centres
  • drug-addicts' families centres
  • alcoholics centres
  • Al-anon groups for alcoholics' families
  • eating-disorder centres
  • Overeaters Anonymous
  • gambling addiction support meetings
  • To find a meeting: Click here
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