Italy's train service is run by Trenitalia, part of the Gruppo Ferrovie dello Stato.

Trenitalia offers an SMS information service to its customers. Customers have access to information on train times and delays.

• For a guide on how to use the SMS service: Click here

The Trenitalia website also gives access to services such as hotel reservations, car hire reservations and ordering a taxi or a station porter for luggage assistance.

Information booklets with train times and destinations for local or longer trips are available in the stations and some tourist offices.

Train Services

Trenitalia has a number of different trains:

• Local trains: for regional transport
• National trains: local connections to Italy's towns and cities with the Intercity (IC) trains, night connections along the country's main axes with the night trains and fast connections with Eurostar Italia Trains (ES)
• The high speed train, Eurostar, links Milan to Turin, Bologna and Rome
• More information is provided on the Trenitalia website: Click here
• International trains: the Eurocity network provides 28 trains connecting Italy to France, Belgium, Austria, Germany and Switzerland. Day or night travel in Europe is provided by the Eurocity and Euronight trains
• For more information: Click here

Services for Disabled Passengers

Trenitalia provides specific services for disabled passengers, including those who are wheelchair-bound and mobility impaired as well as sight impaired.

• Comprehensive information in English is available on the website: Click here
• Italy-wide helpline for disabled passengers
• Tel: 199 303 060 (open 07:00-21:00 daily except public holidays)
• 255 stations have Assistance Centres (CAD) to help disabled passengers

Italian residents who receive a mobility allowance are entitled to discount travel with a Blue Card (Carta Blu). This is also available to people with a temporary mobility problem. Special concessions and facilities exist for blind passengers and the person accompanying them.

Two equipped places are reserved for wheelchair passengers on the medium and long-distance trains. Extra help and assistance to get on and off is provided on the trains marked with a special sign. Help on departure and arrival can be arranged. It is recommended that wheelchair travellers call Trenitalia in advance to book a specially adapted seat on the equipped trains. These are indicated on the timetables. Access to carriages is by special lifts at the stations.

Business Passengers

Trenitalia provides specific services to passengers travelling for business

• Eurostar Club: access to waiting rooms equipped with computers, photocopiers and fax machines
• Corporate Travel: discounts and deferred payments for company bookings
• Carriage rental: booking trains for private use, work trips and meetings

Discount Travel

• Groups of at least six people travelling by train may benefit from specific reductions
• Families of three (two adults and one child under 12) - the parents pay full fare but the child travels free when they travel together
• For information on promotions, week-end offers and season tickets: Click here
• Passengers may buy a Cartaviaggio travel card to obtain discounts and advantages on Trenitalia trains
• For more information on Cartaviaggio and other travel cards: Click here

Other Services

• Bicycles: Several international trains have dedicated wagons or spaces allowing passengers to travel with their bicycles: Click here
• Cars: Passengers may travel with their car using the Car on Board (Auto al Seguito) service: Click here
• Motorbikes & scooters: Passengers may travel with their motorbike or scooter: Click here
• Strikes: Forewarning of scheduled strikes: Click here

Tuscany Train Stations

• For details of services, ticket offices and travel agents at Tuscany train stations: Click here (in Italian)

Below are the contact details for the main stations in the region:

• Stazione Ferroviaria Santa Maria Novella
  At: Piazza Adua, Florence (FI)
  Call Centre: 055 235 6120
  Lost property: 055 235 2190
• Grosseto Central Station
  At: Piazza Guiliemo Marconi, 58100 Grosseto (GR)
  Tel: 0566 901 733
• Stazione Centrale
  At: Piazza Dante, 57124 Livorno (LI)
  Tel: 0586 400 456
• Stazione Centrale
  At: Piazzale Bettino Ricasoli, 55100 Lucca (LU)
  Tel: 848 888 088
  Disabled Passengers Tel: 0583 490 104
• Pisa Centrale
  At: Piazza della Stazione, 56125 Pisa (PI)
  Tel: 050 917 320
• Montecatini Monsummano Station
  At: Piazza Dante, 55100 Pistoia (PT)
  Tel: 0572 785 51
• Prato Central Stazione
  At: Piazza della Stazione, 59100 Prato (PO)
  Tel: 0574 892 021
• Central Station
  At: Strada Delle Grondaie 16, 53100 Siena (SI)
  Tel: 0577 458 98

The regional train directorate can be contacted at the following address:

• Tuscany Territorial Directorate
  At: Viale Spartaco Lavagnini 58, 50123 Florence (FI)
  Open: Monday to Friday 09:00-12:00
  Tel: 055 235 3937
  Fax: 055 235 3953
  e-mail

Further Information

• See the AngloINFO INFOrmation Page, Buses, Metro & Tram Transport in Tuscany
• See the AngloINFO INFOrmation Page, Tuscany Airport Contacts

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