Trains & Railways in Tuscany

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Trains & Railways in Tuscany

Italy's train service is run by Trenitalia, part of the Gruppo Ferrovie dello Stato.

The Trenitalia website also gives access to services such as hotel reservations, car hire reservations and ordering a taxi or a station porter for luggage assistance.

Information booklets with train times and destinations for local or longer trips are available in the stations and some tourist offices.

Train Services

Trenitalia has a number of different trains:

• Local trains: for regional transport
• National trains: local connections to Italy's towns and cities with the Intercity (IC) trains, night connections along the country's main axes with the night trains, and fast connections with Eurostar Italia Trains (ES). 
• The high speed Eurostar City trains, links Rome to Naples and runs between Milan and Turin. 
  • More information is provided on the website: Click here 
• International trains: the Eurocity network provides 28 trains connecting Italy to France, Belgium, Austria, Germany and Switzerland. Day or night travel in Europe can take place on the Eurocity and Euronight trains.
  • For more information: Click here

Services for disabled passengers

Trenitalia provides specific services for disabled passengers, including those who are wheelchair-bound and mobility impaired as well as sight impaired.

• Comprehensive information in English is available on the website: Click here
• Italy-wide helpline for disabled passengers
  Tel: 199 303 060 (open 07:00-21:00 daily except public holidays)

• 251 stations have Assistance Centres (C.A.D) to help disabled passengers

Italian residents who receive a mobility allowance are entitled to discount travel with a Carta Blue. This is also available to people with a temporary mobility problem. Special concessions and facilities exists for blind passengers and the person accompanying them.

Two equipped places are reserved for wheelchair passengers and their companions on the medium and long-distance trains (trains equipped with these seats will indicate so on the train timetable). Extra help and assistance to get on and off may be provided on the trains marked with a special sign, and help on departure and arrival can be organised. It is recommended that wheelchair travellers call Trenitalia in advance to book a specially adapted seat on the equipped trains. Access to carriages is by special lifts at the stations.

Guide dogs of any size accompanying a blind person are allowed on trains and do not require a veterinarian's certification stating the animal does not carry any diseases or infestations. 

Business passengers

Trenitalia provides specific services to passengers travelling for business, including:

• Eurostar Club: access to waiting rooms equipped with computers, photocopiers and fax machines
• Corporate Travel: discounts and deferred payments for company bookings
• Carriage rental: booking trains for private use, work trips and meetings

Discount travel

• Groups of at least six people travelling by train may benefit from specific reductions
• Families of three (two adults and one child under 12) - the parents pay full fare but the child travels free when they travel together
• For information on promotions, week-end offers and season tickets: Click here 
• Passengers may buy a Cartaviaggio travel card to obtain discounts and advantages on Trenitalia trains
• For more information on Cartaviaggio and other travel cards: Click here

Traveling with Animals

Dogs (and domestic animals) are allowed on bookable Trenitalia trains but must be kept in a carrier container or muzzled, depending on the train and size of the animal. The animal must be mentioned when booking the journey. These animals may travel for free in first and second class, but may not occupy a seat (unless paid for). All animals taken on Trenitalia trains must be accompanied by a certificate of registration (certificato di iscrizione all’anagrafe canina) proving that the animal has been registered at it's local canine registry office. Failure to follow these procedures may result in a fine.

Guide dogs of any size accompanying a blind person are allowed on any train and do not require a veterinarian's certification regarding diseases or infestations. 

• For information from Trenitalia regarding restrictions regarding taking animals on trains: Click here 

Other services

• Bicycles: Several international trains have dedicated wagons or spaces allowing passengers to travel with their bicycles: Click here
• Cars: Passengers may travel with their car using the Auto al Seguito (Car on Board) service: Click here
• Motorbikes & scooters: Passengers may travel with their motorbike or scooter: Click here
• Train times & delays: To receive information via SMS on train traffic and times, subscribe to a service via telephone (Tel: 482021): Click here
• Strikes: For information about rail strikes in Italy: Click here

Tuscany Train Stations

• For details of services, ticket offices and travel agents at Tuscany train stations: Click here (in Italian)

Below are the contact details for the main stations in the region:

• Stazione Ferroviaria Santa Maria Novella
  At: Piazza Adua, Florence (FI)
  Call Centre: 055 235 6120
  Lost property: 055 235 2190
• Grosseto Central Station
  At: Piazza Guiliemo Marconi, 58100 Grosseto (GR)
  Tel: 0566 901 733
• Stazione Centrale
  At: Piazza Dante, 57124 Livorno (LI)
  Tel: 0586 400 456
• Stazione Centrale
  At: Piazzale Bettino Ricasoli, 55100 Lucca (LU)
  Tel: 848 888 088
  Disabled Passengers Tel: 0583 490 104
• Pisa Centrale
  At: Piazza della Stazione, 56125 Pisa (PI)
  Tel: 050 917 320
• Montecatini Monsummano Station
  At: Piazza Dante, 55100 Pistoia (PT)
  Tel: 0572 785 51
• Prato Central Stazione
  At: Piazza della Stazione, 59100 Prato (PO)
  Tel: 0574 892 021
• Central Station
  At: Strada Delle Grondaie 16, 53100 Siena (SI)
  Tel: 0577 458 98

The regional train directorate can be contacted at the following address:

• Tuscany Territorial Directorate
  At: Viale Spartaco Lavagnini 58, 50123 Florence (FI)
  Open: Monday to Friday 09:00-12:00
  Tel: 055 235 3937
  Fax: 055 235 3953
  e-mail

Related Information

• See the AngloINFO INFOrmation Page, Buses, Metro & Tram Transport in Tuscany
• See the AngloINFO INFOrmation Page, Tuscany Airport Contacts
• See the AngloINFO INFOrmation Page, Strikes in Italy

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